Frequently Asked Questions

We offer two shipping options: Standard Shipping (7–15 business days, free on orders over $69) and Express Shipping (3–7 business days). All orders are processed within 1–3 business days before shipping.

We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached. Please visit our Returns & Refunds page for full details.

Yes! We ship worldwide. Shipping times and costs may vary depending on your location. Free standard shipping is available on orders over $69 to most destinations.

Once your order ships, you'll receive an email with a tracking number and link. You can use this to track your package in real time. If you haven't received a tracking email within 3 business days, please contact us.

We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Each product listing includes a size chart specific to that item. We recommend measuring yourself and comparing to the chart. If you're between sizes, we generally recommend sizing up for a comfortable fit.

You can cancel or modify your order within 12 hours of placing it by contacting us at support@vyloxe.com. Once an order has been shipped, it cannot be cancelled — but you can return it under our return policy.

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We'll arrange a replacement or full refund at no extra cost to you.

We don't currently offer gift wrapping, but all orders are carefully packaged to ensure they arrive in perfect condition.

VYLOXE is operated by 朝阳区兰兰百货店 (Changchun Chaoyang District Lanlan Department Store), based in Changchun, Jilin Province, People's Republic of China. We ship to customers worldwide.

You can reach us by email at support@vyloxe.com or through our Contact page. We typically respond within 24–48 hours during business days (Mon–Fri, 9 AM – 6 PM CST).

Yes, all prices on our website are listed in US Dollars (USD).