Privacy Policy

Last updated: September 2026

This Privacy Policy describes how 朝阳区兰兰百货店 (Changchun Chaoyang District Lanlan Department Store), operating as VYLOXE ("we", "us", "our"), collects, uses, and protects your personal information when you visit our website vyloxe.com ("the Site") or make a purchase.

1. Information We Collect

1.1 Information You Provide

When you make a purchase or create an account, we may collect:

Name and contact information (email, phone number, address)
Billing and shipping address
Payment information (processed securely by third-party payment providers)
Order history and preferences
Communications you send to us

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

IP address and general location
Browser type and version
Device information (type, operating system)
Pages visited, time spent, and navigation patterns
Referring website or source
Cookie and similar tracking technology data (see our Cookie Policy)

2. How We Use Your Information

We use your personal information for the following purposes:

Processing and fulfilling your orders
Communicating with you about your orders and inquiries
Sending promotional emails (with your consent; you can opt out at any time)
Improving our website, products, and services
Preventing fraud and maintaining security
Complying with legal obligations

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data based on the following legal bases:

Contract performance: To fulfill our obligations when you make a purchase
Consent: For marketing communications (which you can withdraw at any time)
Legitimate interest: To improve our services and prevent fraud
Legal obligation: To comply with applicable laws and regulations

4. Data Sharing

We do not sell your personal information. We may share your data with:

Service providers: Payment processors, shipping carriers, email service providers — only as needed to fulfill orders and provide services
Legal requirements: When required by law, regulation, legal process, or government request
Business transfers: In the event of a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, order-related data is retained for 5 years for tax and legal compliance purposes.

6. Your Rights Under GDPR (EEA Residents)

If you are a resident of the European Economic Area, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your personal data ("right to be forgotten")
Right to restrict processing: Request limitation of how we use your data
Right to data portability: Receive your data in a structured, machine-readable format
Right to object: Object to certain processing, including direct marketing
Right to withdraw consent: Withdraw consent at any time for consent-based processing

To exercise any of these rights, please contact us at support@vyloxe.com. We will respond within 30 days.

7. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to know: Request what personal information we have collected, used, disclosed, or sold in the past 12 months
Right to delete: Request deletion of your personal information
Right to opt-out: Opt out of the sale of your personal information (note: we do not sell personal information)
Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, please contact us at support@vyloxe.com.

8. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including SSL encryption for data transmission and secure storage practices. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. International Data Transfers

As we are based in the People's Republic of China, your data may be transferred to and processed in China and other countries where our service providers operate. We take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: support@vyloxe.com
Company: 朝阳区兰兰百货店 (Changchun Chaoyang District Lanlan Department Store)
Address: 北山路114号-10516, 朝阳区, 长春市, 吉林省, People's Republic of China