Return & Refund Policy

Last updated: September 2026

At VYLOXE, we want you to love your purchase. If for any reason you're not completely satisfied, we offer a straightforward return and refund policy.

Return Window

You may return most items within 30 days from the date of delivery. To be eligible for a return, the following conditions must be met:

• Items must be unworn, unwashed, and undamaged
• All original tags must be attached
• Items must be returned in their original packaging

Non-Returnable Items

The following items cannot be returned:

• Items marked as "Final Sale"
• Intimate apparel and swimwear (for hygiene reasons)
• Items that have been worn, altered, or washed
• Items without original tags
• Gift cards

How to Initiate a Return

1. Email us at support@vyloxe.com with your order number and reason for return
2. Our team will review your request and provide you with a return shipping address within 1–2 business days
3. Ship the item(s) back to us using a trackable shipping method
4. Once we receive and inspect the returned item(s), we will process your refund

Refund Process

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed within 5–10 business days to your original payment method. Please note that it may take an additional 3–5 business days for the refund to appear on your statement, depending on your bank or card issuer.

Exchanges

We currently do not offer direct exchanges. If you'd like a different size or color, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with:

• Your order number
• Photos of the damaged or defective item
• A brief description of the issue

We will arrange a replacement or full refund, including shipping costs, at no extra charge to you.

Late or Missing Refunds

If you haven't received your refund within the estimated timeframe:

1. Check your bank account or credit card statement
2. Contact your bank or card issuer (processing times may vary)
3. If you've done both and still haven't received your refund, contact us at support@vyloxe.com

Contact Us

For any return or refund questions, please reach out to us at support@vyloxe.com or visit our Contact page.