Returns & Refunds Policy

Last updated: October 10, 2026

Return Period

You may return most items within 30 days from the date of delivery for a full refund or exchange.

Return Conditions

• Unworn — a short try-on in front of a mirror is fine
• Not styled, cut, heat-treated, or colored
• Tags still attached
• Original packaging and dust bag included

How to Initiate a Return

1. Email support@briqzo.com with your order number and reason for return.
2. We reply within 1 business day with a Return Authorization (RA) number.
3. Pack the wig securely and write the RA number on the outside of the package.
4. Ship it to our return warehouse (address below).

Important: Returns without an RA number cannot be processed.

Return Warehouse Address

Briqzo Returns Department
Attn: Returns Processing
No. 14-10516, Baishan Hutong
Chaoyang District, Changchun
China

Return Shipping Costs

• Defective or wrong item: We cover return shipping.
• All other returns: Customer is responsible for return shipping costs.

Original shipping costs are non-refundable.

Refund Method

Refunds are issued to the original payment method used at checkout (credit card, PayPal, or Apple Pay).

Refund Processing Time

• Refunds are processed within 3 business days after we receive and inspect the returned item.
• Depending on your bank, it may take an additional 5–10 business days to appear on your statement.
• You will receive an email confirmation once your refund has been processed.

Defective or Damaged Items

Send a photo within 7 days of delivery to support@briqzo.com. We cover return shipping and send a replacement at no additional charge.

Non-Returnable Items

• Custom color matches
• Clearance pieces (marked FINAL on the product page)
• Gift cards

Contact Us

Questions about returns? Email support@briqzo.com or call +86 13030909818 (Mon–Fri, 9 AM – 5 PM CST).